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Where can I get answers to questions related to computer networks and systems, now that we are merging with Rowan?

I need help with such things as passwords to the new systems, who to call on Stratford campus for help, email issues, etc.
Last Updated: Jul 01, 2013  |  210 Views

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The integration team created a great FAQ, let me reproduce it here:

Information Technology FAQs

1. Will the local IST team continue to support all of our technology needs?
Yes, all current IST team members will transition to Rowan and will continue to provide support for all academic, clinical, research and business systems.

2. Who should I contact after July 1st for computer support?
We are currently working on a permanent service desk solution; in the interim you may request service by utilizing one of the following methods. Please do not call 3-3200 after July 1.
(a) Send an email to 
(b) Call the SOM service desk @ 6-6476
(c) Contact Patrick Stewart @ 6-2897
(d) Contact Brian Daley @ 6-6728

3. Will I retain my current username when we transition to Rowan?
Approximately 99% of our users will retain their current user ID’s. The remaining 1% will receive a new ID based on an existing identical Rowan user ID.

4. What password will I use to log in?
The institutions are using a tool to synchronize your current UMD password to your Rowan account. When the synchronization takes place, you should be able to use the same password for Rowan access as you use for current UMD access.

5. Is my Rowan ID and my Rowan network account the same thing?
No. Rowan uses the term “ID” to reflect your Banner ID number (currently your A#, but a number beginning with 9 at Rowan). You network account is your RUID (real user ID) username and password.

6. Will all of my files transfer to Rowan?
Yes, all existing folders and files will be transferred.

7. IST has reached out to me to rebuild my computer. Does this need to occur before July 1st?
If an SOM IT representative as reached out to you to remove Credant encryption from your device, it is imperative this task be complete before June 21st. Failure to remove this software from your system prior to the transition could affect data access and connectivity to Rowan systems after July 1st.

8. Should I backup all of my local data in preparation of the transition?
It is always a good idea to backup your data although it is not necessary for the transition.
All of your local data will remain intact on your local hard drive and all network shares will be transferred as part of the migration.

9. Will all of my email transfer to Rowan?
Yes, all Exchange and JES (mail.umdnj) email accounts are being transitioned into Rowan’s Exchange environment. Once we are part of Rowan, emails sent to a address will be received for six months, until January 1, 2014.  For the first three months, the sender will be unaware that the message has been forwarded.  Commencing October 1, the message will be forwarded and the sender will receive notice of the new email address.  From January 1 to March 31, 2014, the message will not be forwarded but the sender will receive a message with the new address, so the message can be re-sent.  After April 1, 2014, the message will not be sent and the sender will be informed that the message was undeliverable.  Any messages we send commencing July 1 will have our new, Rowan addresses, so for those clicking “reply,” the message will come right to the new Rowan account.   We also encourage you to advise your regular contacts of your new email address, and to update your automatic email signature to highlight that you have a new email address. 

However, web users of should seek assistance to download all UMD mail to a local device. Historical mail from will not be transferred.

10. Do I need to backup my email archive?
No, exchange archived messages and downloaded messages from are already stored on the local computer’s hard drive

11. Will my UMDNJ provided cell phone and/or pager transition to Rowan?
Yes, all pagers and UMDNJ Verizon and AT&T provided services will transition to Rowan.
All Sprint carrier services will be transitioned to Verizon and a new phone will be issued.

12. Do I still login to Core after July 1st?
No, on July 1st you will login to the RowanADS domain located in the domain drop down box at the log in screen.

13. Will our phone numbers change?
No, all phone numbers will remain in place, however users may need to dial 7 digits instead of 5 digits to reach numbers on-campus.

14. Is the Rowan organization secured for clinical systems and data?
Rowan has implemented or is implementing all of the relevant security measures to protect HIPAA data and secured communications. All immediately necessary services will be put in place before July 1st.

15. Will I receive a new ID badge? 
Yes, a new badge will be issued but not necessarily before July 1st.

16. I use a MAC for work. After July 1, will Rowan support the MAC?
Yes, there are many MAC users at Rowan and the MAC users in Stratford will be fully supported.

17. What portal-based resources will be available at Rowan on day 1? 
Most UMDNJ portal-based resources will not be available in the same format on day 1. Only select mission-critical resources will be portal-based initially. Other resources (for example, student and employee Banner self-service, including pay stubs) will be available on static web pages, with links, until the portal is developed. There is no specific timeline yet for when after integration more robust portal resources will be available.

Here's the link, in case you want to read any additional comments. You may need to scroll down to see the IT FAQ. There is more information at the new RowanSOM IST page as well. 

Answered by Micki McIntyreBookmark and Share

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